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FREE DELIVERY ON ORDERS £95 AND ABOVE – FREE RETURNS

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Delivery & Returns

DELIVERY

Delivery to your specified UK delivery address* will be made within 5-7 working days (excluding Weekends and Bank Holidays) of completing your purchase.

Delivery of the Products will only take place within the United Kingdom mainland (including Northern Ireland). Unfortunately, we are unable to deliver to the Channel Islands, Orkney Islands, Outer Hebrides and Shetland and therefore unable to deliver to the following postal codes GY, KW, HS and ZE.

You can track your order on UPS website https://www.ups.com/tracking/tracking.html

The shipping times and costs offered during checkout may differ based on your specific shipping address and the items selected.

 

Email: custsvcgben@ups.com

Tel: 0345 787 7877

Opening Hours:

Monday - Friday: 08:00 - 20:00

Saturday: 08:00 - 12:30

 

*Delivery of the products will only take place within the United Kingdom mainland (including Northern Ireland). Unfortunately we are unable to deliver to the Channel Islands, Kirkwall, Outer Hebrides and Shetland and therefore unable to deliver to the following postcodes GY, KW, HS and ZE.

 

FREE DELIVERY ABOVE £95

If you order above £95 you will get free standard shipment. See below overview of all delivery options and delivery costs.

 

 

RETURNS

You can cancel your order within 30 days after you receive the package. Any returned Products should be in a fully re-saleable condition, with exception of Products which are faulty. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by filling out the Cancellation Form and sending it to our Blade Customer Hub by e-mail at blade@heineken.co.uk.

Once we receive your cancellation, the Blade Customer Hub will contact you as soon as possible to arrange a UPS pickup service. No shipping costs are incurred by the customer.

Within 30 days from the day your return is confirmed by our Customer Hub, you will be refunded the price paid for returned products. Please note we can only reimburse the purchase price to the bank account or credit card that was used to place the order.

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